Returns and Refunds

to confirm days from the day your order arrives.

The same window applies whether you bought online or in a store.

Items come back unworn, with the labels still attached.

Bring the packaging they arrived in and the receipt or the order number.

Anything sent free with the order comes back with it.

A piece altered or made to your measure cannot be returned unless it is faulty.

Message us on WhatsApp or write to business@hajjogroup.com with your order number and what you want to send back.

We answer with the courier details, or you can simply carry the piece into a store.

Return courier fee: to confirm.

Bring the piece to any of the five stores, or send it back by courier.

A store return is settled the same day. See the stores

Refunds go back to the original payment method.

Orders paid cash on delivery are refunded in cash, in the store or by the courier.

We refund once the piece is back with us and has been looked at.

Days from our receiving the piece to the money reaching you: to confirm.

Exchange for another size or another piece at any store.

Exchanges are subject to what the store has on the floor that day.

Alterations while you wait at City Stars.

Tell us if a piece arrives faulty, damaged or not the one you ordered. Send a photograph on WhatsApp with the order number.

We repair it, replace it or refund it, and we pay the courier both ways.

Period for reporting a manufacturing fault: to confirm.

You can cancel before the order ships. Message us on WhatsApp with the order number.

Once it has shipped, cancel it as a return.